Refund and Replacement Policy
Effective date: March 10, 2026
This policy applies to purchases from VR Auto World, 15300 33rd Ave S, SeaTac, WA 98188. It is subject to applicable Washington law and any non-waivable consumer rights.
30-day eligibility
Contact us within 30 calendar days after delivery to request a return, refund, or replacement. Provide your order number, vehicle information, VIN when applicable, photographs, and a description of the issue. Do not install or modify a part if you believe it is damaged, incorrect, or incompatible.
Eligible compatibility and damage claims
A replacement or refund may be available when the part is not compatible with the vehicle information supplied and the incompatibility is attributable to our listing, quote, or fulfillment, or when the part arrived damaged due to our handling or packaging. We may request photos and reasonable information to verify the claim.
Change-of-mind returns
If the customer simply no longer wants the part, the customer is responsible for return shipping. The part must be returned in the condition received, with all included components, tags, and documentation. A 20% restocking fee will be deducted from the refund. This policy does not limit any remedy that applicable law requires.
Excluded returns
Unless required by applicable law, we do not accept returns for parts that have been installed, altered, disassembled, damaged after delivery, contaminated, modified, or returned without the required components. Parts sold as final sale or core charges may have additional terms stated in the quote or listing.
Return authorization and shipping
Do not ship a part back until we provide return instructions or authorization. Unauthorized or incorrectly addressed returns may be delayed. For an eligible damaged or fulfillment-related claim, we will provide reasonable return instructions. For a change-of-mind return, the customer pays return shipping.
Refunds
After the returned part is received and inspected, an approved refund will be issued to the original payment method. Refund timing depends on the payment provider. Original shipping charges are not refundable for change-of-mind returns unless required by applicable law. Approved refunds for eligible damage or fulfillment-related issues will be handled as required by applicable law.
Replacements
When an eligible replacement is approved, we will attempt to provide the same or a comparable part, subject to availability. If a replacement is unavailable, we will discuss a refund or other lawful resolution. The replacement may be subject to the remaining warranty period of the original purchase unless otherwise stated.
Six-month limited warranty
Parts carry a minimum six-month limited warranty beginning on the delivery date. The warranty covers defects in the part's condition or function under normal use, subject to inspection and applicable law. It does not cover labor, installation or removal costs, towing, rental vehicles, misuse, abuse, racing, overheating, lack of maintenance, incorrect installation, modifications, or damage caused after delivery. Some products may have additional written warranty terms.
How to contact us
Submit a request to victor@vrautoworld.net or call +1 (833) 442-4611. Include your order number, delivery date, vehicle year/make/model, VIN when applicable, photographs, and the remedy requested.
This page is general business information, not legal advice. Have the final policy reviewed by a Washington attorney before publication or reliance.